Data Deletion Policy

01. Right to Deletion

Users, or parents on behalf of children under 13, may request deletion of:

• Account details
• Learning records
• Audio recordings from the microphone input
• User-generated content
• Support communications

02. How to Request Deletion

• Email info@genuineconnection.com with the subject “Data Deletion Request.”
• Use the in-app privacy settings.

03. Processing Timeline

• We acknowledge requests within 10 business days.
• We fulfill requests within 30–45 days, unless the law allows an extension.

04. Automatic Deletion

Inactive accounts may be anonymized or deleted after 24 months.

05. Exceptions

We may retain data only if legally required, including for tax, fraud prevention, or dispute purposes.

06. Confirmation

Users receive confirmation once deletion is complete, or an explanation if data must be retained under law.

07. Updates

We may update this Policy as laws or practices change.